"MSUSA have dedicated it's time and resources in developing a robust team of experts in Tier One Customer Assistance Group and Whistle Blower Complains Management to cater for the U.S. government's requirements in their Customer Experience Management.  Including staying abreast and current with contact center communication and compliance requirements.  Our teams are experts in Ombudsman Program Management and Support.  With nearly two decades of government and commercial Ombudsman and Complaints Hotline experience, we know what it takes to find improvement solutions and navigate through complicated governmental agencies, and get things done."

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Team Zero is Magellan Solutions USA's tip of the spear Tier One Ombudsman and Customer Assistance Group (CAG) for the US Department of Treasury, Office of the Comptroller of Currency (OCC). Our CAG operators provides coverage for the entire continental United States for the U.S. Department of Treasury, OCC under the Ombudsman Office which regulates and supervises U.S. national banks and federal savings associations. 

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• Palm Coast, Florida (Tier 1)

• Houston, Texas (Tier 2)

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