Serving Those Who Served, At Scale Every year, millions of veterans pick up the phone seeking help – to schedule appointments, ask about benefits, or simply find a listening ear. On the other end of those lines is Magellan Solutions USA (MSUSA), a Service-Disabled Veteran-Owned Small Business led by veterans itself . MSUSA’s call center teams handle an astonishing volume – around 9,000 to 10,000 calls every single day . That adds up to roughly 3 million veteran calls a year

Government agencies are under increasing pressure to meet the expectations of a digitally savvy public. Citizens today want the same...