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NAICS 561422 - Telemarketing Bureaus and Other Contact Centers

Contact Center Solutions for Government Agencies

Magellan Solutions USA specializes in delivering telemarketing and contact center services tailored to the unique needs of government agencies. With expertise in managing complex campaigns, ensuring compliance, and optimizing communication processes, we provide solutions that enhance public engagement and operational efficiency.


Outbound Telemarketing

Our skilled agents manage outreach campaigns designed to inform, educate, and engage the public. Whether it's for public awareness initiatives, program enrollments, or community outreach, our team ensures effective communication while maintaining sensitivity to government standards.


Inbound Contact Center Services

We provide 24/7 inbound support tailored to address the evolving needs of government agencies. Our highly trained agents not only handle public inquiries and assist with service requests but also ensure the accurate and timely processing of critical information. By combining empathy with expertise, we foster trust and satisfaction while creating a seamless communication experience for citizens and stakeholders alike.


Why Choose Magellan Solutions USA?

Multichannel Communication

We support omnichannel communication strategies, integrating phone, email, live chat, and SMS to maximize public accessibility and engagement. This seamless integration ensures citizens can reach your agency through their preferred method of communication.


Experience Across Sectors

With nearly two decades of experience, we have supported diverse government projects:

  • Government Healthcare Contact Centers: Provided services for the Department of Veterans Affairs, addressing complex patient and operational needs.


  • Sensitive Communications: Managed inquiries for the Department of Treasury’s Office of the Comptroller of the Currency, including whistleblower reports.


  • Borrower Support for Government Loans: Assisted with borrower inquiries during the Department of Education’s return to repayment program following the COVID payment moratorium.


  • Medical/Financial Eligibility for Public Programs: Supported the San Francisco Metro Transportation Authority in managing financial assistance programs.


  • Toll Customer Support: Delivered comprehensive services addressing all aspects of toll customer calls with professionalism and efficiency.


Compliance and Security

Our operations adhere to all relevant regulations, including HIPAA to safeguard patient and personal information, FOIA for transparent information handling, and robust cybersecurity protocols to prevent data breaches and unauthorized access. We are experts in navigating the government security clearance process, including systems like eAPP and eQIP, ensuring our staff meet stringent federal security requirements. By employing continuous monitoring, regular audits, advanced encryption, and adhering to the highest compliance standards, we ensure data integrity and operational security. This meticulous approach enables us to deliver reliable, secure services while maintaining the trust of government agencies and the public they serve.


Scalable Solutions

We offer flexible staffing and resource allocation strategies designed to meet the dynamic needs of government programs. Whether addressing seasonal surges, emergency situations, or scaling for nationwide initiatives, our approach ensures seamless operations without compromising service quality. By maintaining a ready pipeline of trained professionals and leveraging predictive analytics, we guarantee uninterrupted support tailored to the specific demands of each program.


Proven Results

Our data-driven approach ensures measurable outcomes, helping agencies achieve their goals efficiently and effectively. Our proven performance is publicly available in the CPARS system, where we have consistently received positive assessments, demonstrating our ability to exceed expectations. This transparency and track record of success make us a trusted partner for government programs.


Supporting Government Missions Nationwide

Magellan Solutions USA has a proven track record of success in supporting government agencies with telemarketing and contact center services. From engaging communities in critical public health initiatives to managing high-volume inquiries during emergency situations, we provide dependable and responsive support that upholds public trust.


Partner with Magellan Solutions USA

Enhance your agency's communication and outreach capabilities with Magellan Solutions USA. Contact us to learn more about our telemarketing and contact center services and how we can support your mission with innovative, compliant, and cost-effective solutions.



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