top of page

NAICS 561421 Telephone Answering

Magellan Solutions USA delivers reliable and innovative telephone answering services to government agencies, leveraging extensive experience across healthcare, education, and public administration. Our 24/7 support services ensure seamless communication, enhanced operational efficiency, and dependable assistance tailored to the diverse needs of public sector entities.


Comprehensive Capabilities:

Switchboard Operations

We provide expert management of complex call routing to ensure seamless communication among departments, staff, and stakeholders. With over seven years of experience supporting the VA at multiple inpatient and outpatient facilities, we have refined our processes to meet the unique needs of healthcare and government environments. Our operators are trained extensively in government-specific platforms, guaranteeing accurate and efficient handling of all communications. This ensures operational continuity and effective coordination across all functions.


Learn more about our Switchboard Operator Services.


Overflow Call Management

Our team efficiently manages surges in call volume, ensuring inquiries are addressed promptly, even during peak periods. We provide scalable solutions to adapt to the fluctuating demands of government facilities. This approach helps maintain uninterrupted and high-quality service.


Learn more about our Overflow Call Management Services.


Hotline Services

We manage critical hotlines for emergency response, disaster coordination, and specialized government programs. This includes operating the U.S. Treasury Office of the Comptroller of the Currency Whistleblower Hotline, where we handle sensitive and confidential communications with the highest level of professionalism and precision.


Learn more about our Hotline Services.


Message Taking

Our message-taking services ensure that all critical details are captured accurately and relayed promptly, minimizing miscommunication. This service is especially valuable in fast-paced healthcare and public sector environments, where timely and accurate communication is vital. By maintaining dependable support systems, we help facilitate efficient operations and build trust with stakeholders.


Learn more about our Government Message Taking Services.


Appointment Scheduling

We streamline the scheduling of appointments, ensuring accuracy and efficiency at every step. Our team simplifies the coordination process, reducing administrative burdens and freeing up staff to focus on core tasks. By leveraging technology and best practices, we provide seamless scheduling solutions that support timely and effective delivery of government and public services.


Why Choose Magellan Solutions USA?

Proven Expertise

Nearly two decades of experience managing government contact center operations, including VA Hospitals, Department of Education student loan inquiries, and whistleblower hotlines.


Emergency Response

Magellan Solutions USA is prepared to handle emergencies with detailed SOPs for critical situations like Code Blue, bomb threats, disaster scenarios, and public safety incidents. Our operators are trained to respond swiftly and effectively to any situation.


24/7 Availability

Our services ensure continuous coverage, even during holidays and emergencies.


Compliance and Security

Adherence to all government policies is integral to our operations, ensuring full compliance with HIPAA for patient privacy and stringent cybersecurity protocols to protect sensitive data. We go beyond compliance by actively monitoring and updating our practices to align with evolving regulations and standards. This proactive approach guarantees operational integrity while fostering trust with government agencies and the public they serve.


Scalable Solutions

We offer flexible staffing strategies designed to adapt seamlessly to evolving demands, ensuring uninterrupted support for your operations. By maintaining a dynamic workforce, we help government agencies handle peak periods, unexpected challenges, and long-term projects with confidence and reliability.


Partner with Magellan Solutions USA

At Magellan Solutions USA, we are committed to enhancing communication and operational efficiency for government agencies. Contact us to learn more about our telephone answering services and how we can support your mission with innovative, compliant, and cost-effective solutions.




bottom of page