"MSUSA have dedicated it's time and resources in developing a robust team of experts in contact center and staffing services, including the development of advance communication call center platforms to cater for the U.S. government and other organizations. We specialized in supporting and maintaining their in-bound and out-bound customer service interactions 24/7. Staying abreast and current with contact center regulations and compliance requirements.
Our teams are experts in: Call Center Systems Administration, Answering Service, Telephone Switchboard, Ombudsman, Hotlines, Help Desk, Tech Support, Billing Support, e-Commerce, Data Encoding, Transcriptions, Data Entry and Processing, Translation Services, Lead Generation, and Back Office Support Services. We also provide the government with temporary staffing for Logistics, Healthcare, and Administrative functions. With nearly three decades of government experience, we know what it takes to find solutions, navigate complicated governmental agencies, and get things done."